DUGI WEAR – SHIPPING POLICY

Effective Date: June 17, 2026

Welcome to DuGi Wear! Since all of our products are created using a Print-On-Demand (POD) method, each item is exclusively manufactured once an order is placed. This Shipping Policy details our production timelines, shipping methods, and delivery expectations.

1. Order Processing & Production Time

Because your items are custom-made, they require a production phase before they can be dispatched. Production begins immediately after your order is successfully placed and verified.

Standard Production Timelines:

  • Apparel (T-Shirts, Hoodies) & Small Accessories: 2–5 business days
  • Footwear (Shoes, Sneakers, Boots): 5–10 business days
  • Home Décor (Canvas, Blankets, Posters): 3–7 business days

Note: Processing times may be slightly extended during major holidays, high-demand seasons, or unexpected supply chain disruptions.

2. Estimated Shipping Times

Shipping time is calculated from the day your package leaves our production facility, not from the moment you place the order.

Standard Delivery Estimates:

  • United States: 7–15 business days
  • Canada, UK, & EU: 10–20 business days
  • Australia & New Zealand: 10–20 business days
  • Rest of the World: 12–25 business days

Please keep in mind that delivery speeds are highly dependent on the destination, local customs clearance, and potential carrier delays. Once a package is handed over to the shipping carrier, the transit time is beyond our direct control.

3. Shipment Tracking

As soon as your order is printed, packed, and shipped, you will automatically receive an email containing your tracking number and a link to monitor your package’s journey.

Important tracking notes:

  • Tracking information usually takes 2–5 business days to sync and update in the carrier’s system after dispatch.
  • For certain international destinations, tracking updates may be limited once the package crosses borders.

4. Multiple Packages (Split Shipments)

To ensure you receive your items as quickly as possible, we partner with various specialized POD facilities. If your order contains different types of products (e.g., a T-shirt and a pair of shoes), they may be manufactured at different locations and shipped separately.

You may receive multiple packages with separate tracking numbers. Rest assured, you will not be charged any extra shipping fees for split shipments.

5. Shipping Costs

Your total shipping cost is automatically calculated at checkout based on:

  • The destination country
  • The type and weight of the products ordered
  • The selected shipping method

Keep an eye out for our promotional campaigns, as we occasionally offer free shipping thresholds.

6. Address Accuracy & Delivery Failures

Customers are strictly responsible for providing correct and complete shipping details at checkout. DuGi Wear assumes no responsibility for packages that are lost, delayed, or returned to sender due to:

  • Incorrect or misspelled addresses
  • Missing apartment, suite, or unit numbers
  • The recipient being unavailable or refusing delivery

If a package is returned to us by the carrier due to an address error, it cannot be reshipped or refunded. A completely new order must be placed. Please double-check your address before finalizing your purchase!

7. International Customs, Duties & Taxes

For orders shipped outside the United States, your local government may impose customs fees, import taxes, or duties upon arrival.

  • These cross-border charges are not included in our product prices or shipping fees.
  • The customer is solely responsible for paying any applicable import fees to receive their package.

Since customs policies vary widely from country to country, we cannot predict or control these additional costs.

8. Delayed or Lost Packages

If your tracking link has not shown any new updates for more than 15 business days, please reach out to our support team so we can investigate the delay with the carrier.

If the carrier officially declares your package as lost in transit, we will work with you to arrange a free replacement or a refund, depending on the specific circumstances.

9. Packages Marked as “Delivered” But Not Received

If the tracking status indicates your package was Delivered but you cannot find it, please take the following steps:

  1. Check your immediate surroundings: mailbox, porch, garage, or front desk.
  2. Ask your family members, roommates, or neighbors if they accepted the package on your behalf.
  3. Contact your local post office or the final delivery carrier directly, as they have GPS coordinates of the exact delivery drop-off point.

While we will do our best to assist you, DuGi Wear cannot issue refunds or free replacements for packages that the carrier has successfully scanned as Delivered. In such cases, the responsibility falls upon the carrier or local authorities.

10. Order Modifications & Cancellations

We process orders quickly to get them into production. Therefore, any requests to change your shipping address, modify variants, or cancel the order must be submitted within 12 hours of placing the order.

Once the 12-hour window has closed, the order enters the printing phase and no further changes or cancellations can be accommodated.

11. Holiday Season Shipping

During peak shopping seasons (such as Black Friday, Cyber Monday, Christmas, and Lunar New Year), both production facilities and shipping carriers experience immense volume. Please anticipate slight delays and place your orders well in advance to ensure timely delivery.

12. Contact Information

If you have any questions or need assistance tracking your shipment, please do not hesitate to contact us:

  • 📧 Email: [email protected]
  • 🏢 US Office: 807 E 12th St STE #110, Los Angeles, CA 90021, USA
  • ⏰ Support Hours: 24/7