DUGI WEAR – REFUND POLICY

Effective Date: June 17, 2026

At DuGi Wear, all products are created using a Print-On-Demand (POD) model, which means every item is custom-made when you place your order. Because of this personalized production process, our refund rules differ from traditional retail stores.

Please read this Refund Policy carefully before purchasing.

1. All Sales Are Final

Because each item is printed specifically for you, we do not offer refunds for the following reasons:

  • Change of mind
  • Choosing the wrong size or color
  • Ordering the wrong item
  • Not liking the design, fabric, or fit
  • Delays caused by carriers or customs

We strongly encourage customers to review product descriptions and size charts before checking out.

2. Situations Where Refunds ARE Accepted

We will issue a refund or replacement only if one of the following occurs:

✔ Defective product

(e.g., misprint, low-quality print, damaged item)

✔ Wrong item delivered

(e.g., incorrect size, design, or variant caused by a production error)

✔ Item damaged during transit

To qualify for a refund or replacement, you must contact us within 30 days of delivery and include:

  • Order number
  • 2–4 clear photos showing the issue
  • Description of the problem

We cannot issue refunds or replacements without photographic evidence.

3. Refund or Replacement Options

If your claim is approved, you may choose:

Option A – Replacement (free of charge)

We will remake and resend your item at no additional cost to you.

Option B – Full Refund

A refund will be issued to your original payment method.
Refund processing time depends on your bank or card provider (typically 3–10 business days).

4. Non-Refundable Situations

Refunds will not be issued if:

  • The customer provides the wrong shipping address
  • Tracking shows the package was delivered but the customer cannot locate it
  • The customer refuses the package or fails to collect it
  • Production delays occur during peak seasons or holidays
  • Shipping delays happen due to customs or carrier issues
  • The customer submits incomplete or unclear evidence

5. Lost or Missing Packages

If tracking shows:

  • “Delivered” but you did not receive it → please contact the carrier directly first.
  • No movement for 15+ business days → contact us for an investigation.

If the carrier confirms the package is lost, we may issue a refund or replacement depending on the situation.

6. Order Cancellation

Orders can be canceled or modified within 12 hours of purchase.
After this 12-hour window, production begins, and cancellations or refunds are no longer possible.

7. Chargebacks & Payment Disputes

DuGi Wear reserves the right to dispute any chargeback that is:

  • Fraudulent
  • Incorrect
  • Submitted without contacting our support team first

Customers who file fraudulent chargebacks may be permanently banned from future purchases.

8. Processing Refunds

Once a refund is approved:

  • We’ll email you a confirmation.
  • Refunds are automatically applied to your original payment method.
  • Banks may take several business days to finalize the credit.

If the refund does not appear after 10 business days, please contact your bank.

9. Contact Us

For all refund-related inquiries, please email:

Please include your order number and photos (if relevant) to speed up processing.