Billing Terms & Conditions

These Billing Terms & Conditions govern all transactions made through DuGi Wear (“we”, “us”, “our”). By placing an order on https://dugiwear.com/, you agree to these terms in full. We reserve the right to update these terms at any time.

1. Accepted Payment Methods

We prioritize your security and offer fully encrypted checkout processes. We currently accept the following forms of payment:

  • Major Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal

2. Accurate Billing Information

To ensure a smooth transaction and fast delivery process, you must provide complete, accurate, and up-to-date billing and shipping information, including:

  • Full legal name
  • Exact billing address (must match the address on file with your card issuer)
  • Valid email address for order confirmation
  • Phone number (for delivery and logistics purposes)

If the information provided is incomplete or cannot be verified, your order may be delayed, flagged by our system, or canceled.

3. Payment Authorization & Timing

  • Full Payment Required: All payments are charged in full at the time of purchase. Because our items are Print-On-Demand (POD), we do not begin production until payment is successfully captured and cleared.
  • No Post-Payment: We do not offer Cash on Delivery (COD), layaway, or manual invoice payments.
  • Authorization: By submitting an order, you authorize DuGi Wear and our payment processors to charge your selected payment method and verify your details with your card issuer or bank.

4. Pricing, Taxes & Currency

  • Currency: All product prices are listed and processed in USD (United States Dollars) unless otherwise stated on the storefront.
  • Taxes: Depending on your shipping destination, applicable sales tax or Value Added Tax (VAT) may be calculated and added at checkout.
  • Customs & Duties: For international orders outside the US, customers are solely responsible for any customs duties, import taxes, or brokerage fees applied by their local government.
  • Currency Conversion: If your local currency is not USD, your bank or card issuer will determine the exact exchange rate and may apply international transaction fees. DuGi Wear is not responsible for these external bank fees.

5. Fraud Protection Policy

To protect our community and business, we utilize advanced fraud detection systems. We reserve the right to:

  • Request additional identity or payment verification (such as a photo ID or bank statement) before processing a flagged order.
  • Cancel high-risk orders automatically.
  • Refuse service to accounts linked to previous fraudulent activities or unauthorized chargebacks.

6. Order Cancellations

Cancellation by DuGi Wear

We may cancel your order and issue a full refund to your original payment method if:

  • Payment fails or is flagged as highly suspicious.
  • Billing information cannot be verified and the customer refuses to provide additional verification.
  • The requested item or material becomes unexpectedly unavailable.

Customer-Initiated Cancellations

Because every item is custom-printed upon ordering, you may only cancel or modify your order within 12 hours of purchase. Once this 12-hour window has passed, the order is sent directly to our production facility, and cancellations or modifications are no longer possible. No refunds will be issued for orders canceled after production has begun.

7. Chargebacks & Disputes

Customer satisfaction is our top priority. Before initiating a chargeback or dispute with your bank or PayPal, we strictly require that you contact our support team at [email protected] to seek a resolution.

We will gladly investigate and resolve any issues regarding missing packages, defective prints, or incorrect items. Fraudulent chargebacks filed without prior communication may result in permanent suspension from purchasing at DuGi Wear and potential legal action to recover lost funds and chargeback fees.

8. Billing Descriptor & Confirmation

After a successful transaction, your bank or credit card statement will display a charge from DUGIWEAR or DUGIWEAR.COM. If you do not recognize a charge, please check your order confirmation email before filing a dispute.

Upon ordering, you will automatically receive an order confirmation email and a digital receipt. Please check your spam or promotions folder if it does not appear in your primary inbox within 5–10 minutes.

9. Contact Information

If you have any questions regarding your billing, payment failures, or refunds, our dedicated support team is ready to help:

  • 📧 Email: [email protected]
  • 🏢 US Office: 807 E 12th St STE #110, Los Angeles, CA 90021, USA
  • ⏰ Support Hours: 24/7 (We aim to reply within 24-48 hours)